Cool & Clean

Terms & Conditions

 

1. Introduction

Welcome to Cool & Clean Engineering Services Pte Ltd . By accessing or using our services, website, or engaging with us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

If you do not agree with any part of these terms, do not use our services.

2. Services Offered

We provide professional aircon servicing, painting, cleaning, and handyman services across Singapore. Our services include but are not limited to:

  • Aircon Services (Maintenance, Repairs, Installations, Chemical Wash)
  • Painting Services (Interior, Exterior, Residential, Commercial)
  • Cleaning Services (General, Post-Renovation, Carpet, Upholstery, Window)
  • Handyman Services (Electrical, Plumbing, Furniture Assembly, Digital Lock Installation, Repairs)

We reserve the right to modify, discontinue, or update our services at any time without prior notice.

3. Service Bookings & Payment

3.1 Booking Process

  • All service bookings must be made through our website, phone, WhatsApp, or email.
  • Bookings are confirmed upon receipt of a confirmation message or email from us.
  • We reserve the right to accept or decline any service request.

3.2 Payment Terms

  • Payment must be made in full or as per agreed terms before or upon service completion.
  • Accepted payment methods include cash, bank transfer, PayNow, and credit/debit cards.
  • For larger projects, we may require a deposit before commencing work.
  • Failure to complete payment may result in legal action or refusal of future services.

4. Cancellations, Rescheduling & Refund Policy

4.1 Cancellations

  • Customers may cancel their bookings at least 24 hours in advance without penalty.
  • Cancellations made less than 24 hours before the scheduled appointment may be subject to a 50% cancellation fee.
  • If our team arrives at the service location and the customer is unavailable, a call-out charge may apply.

4.2 Rescheduling

  • Rescheduling must be requested at least 24 hours before the service appointment.
  • We will do our best to accommodate rescheduled appointments, subject to availability.

4.3 Refunds

  • Refunds will be considered on a case-by-case basis for valid reasons, such as service failure.
  • No refunds for services already rendered.
  • Deposits for large projects may be non-refundable, depending on materials and time spent.

5. Customer Responsibilities

By engaging our services, you agree to:

  • Provide accurate information about your service needs.
  • Ensure safe and accessible working conditions for our technicians.
  • Notify us of any pre-existing damages before service begins.
  • Allow our team sufficient time to complete the work properly.

6. Service Warranty & Liability

6.1 Warranty

  • We offer a limited service warranty for certain services, such as aircon repairs and painting works.
  • The warranty does not cover misuse, external damage, or unauthorized repairs by third parties.
  • Customers must report issues within the warranty period for free follow-up service.

6.2 Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential damages resulting from service delays, failures, or customer negligence.
  • Any claims related to service defects must be made within 7 days of service completion.
  • Our total liability will not exceed the amount paid for the service in question.

7. Privacy & Data Protection

  • We collect customer information only for service-related purposes and do not share personal data with third parties without consent.
  • Our privacy practices comply with the Personal Data Protection Act (PDPA) of Singapore.
  • See our Privacy Policy for full details.

8. Use of Website & Intellectual Property

  • All content, trademarks, images, and text on our website are owned by Cool & Clean Engineering Services Pte Ltd.
  • Users may not copy, modify, or distribute any website content without written permission.

9. Force Majeure

We are not responsible for delays or service failures due to events beyond our control, including but not limited to natural disasters, pandemics, government restrictions, or supplier issues.

10. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of Singapore.
  • Any disputes will first be resolved amicably through negotiations.
  • If a resolution cannot be reached, disputes will be settled in Singapore’s legal courts.

11. Updates to These Terms

We may revise these Terms & Conditions at any time. Continued use of our services implies acceptance of any updates.

12. Contact Us

If you have any questions about these Terms & Conditions, reach out to us:

📞 Call/WhatsApp: +65 8282 8223
📩 Email: sales@coolandclean.sg
🌐 Website: www.coolandclean.sg

📌 By using our services, you agree to these Terms & Conditions. Thank you for choosing Cool & Clean Engineering Services Pte Ltd!