Privacy Policy

1. Introduction

Welcome to Cool & Clean Engineering Services Pte Ltd (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled with care and in compliance with the Personal Data Protection Act (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of personal information:

2.1 Personal Information Provided by You

When you interact with us, we may collect personal information, including but not limited to:

Full Name
Email Address
Phone Number
Residential or Business Address
Payment Information (for transactions only)
Service Preferences & Enquiries

2.2 Automatically Collected Data

When you visit our website, our system may automatically collect:

IP Address
Browser Type & Version
Pages Visited & Time Spent on Site
Device Information
Cookies & Tracking Technologies

3. How We Use Your Information

Your data is used to enhance your experience and provide high-quality services. Specifically, we use your information to:

✔ Process service bookings and transactions ✔ Respond to your enquiries and requests ✔ Improve our website and services based on analytics ✔ Send promotional offers, updates, and marketing content (with your consent) ✔ Enhance security, prevent fraud, and comply with legal obligations

📞 For enquiries, contact us: sales@coolandcleansg.com

4. Sharing & Disclosure of Information

We do not sell or rent your personal data. However, we may disclose your information under the following conditions:

Service Providers & Business Partners: To third-party vendors who assist us in providing services (e.g., payment processing, IT support, marketing services).
Legal Compliance: If required by law, government authorities, or regulatory compliance.
Business Transfers: If our company is merged, acquired, or sold, your personal data may be transferred to the new entity.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience. By using our website, you consent to the use of:

Essential Cookies – Necessary for website functionality.
Analytics Cookies – To track website traffic and improve performance.
Marketing Cookies – For targeted advertisements and promotions.

📌 You can manage cookie preferences via your browser settings.

6. Data Security & Retention

We implement robust security measures to protect your personal information from unauthorized access, alteration, or disclosure. Your data is stored securely and retained only for as long as necessary to fulfill business and legal obligations.

7. Your Rights & Choices

Under the PDPA Singapore, you have the following rights:

✔ Access & Correction: Request access to your personal data or make corrections. ✔ Withdraw Consent: Opt-out of marketing communications anytime. ✔ Data Portability: Request a copy of your data in a structured format. ✔ Deletion Request: Request deletion of your personal data where legally permitted.

📩 To exercise your rights, email us at: sales@coolandcleansg.com

8. Third-Party Links & External Services

Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of these external sites. Please review their policies before providing any personal data.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.

📆 Last updated: [Insert Date]

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

📞 Call/WhatsApp: +65 8920 0013
📩 Email: sales@coolandcleansg.com
🌐 Website: www.coolandcleansg.com

🔐 Your privacy matters to us. Thank you for trusting Cool & Clean Engineering Services Pte Ltd!